Customer Focused Construction & Communications – POSTPONED

A successful customer experience drives all great businesses. But do we truly know how to drive successful customer relationships?

Proactive communication is at the heart of all business relationships, but it is sometimes very difficult to accomplish effective customer communications through email, texting and instant messaging. Customer focused communication is an important marketing approach that includes positioning the firm and its team members through strong operations, collaborative planning and great communications from beginning to end.

This session is intended to give you best practices, strategies and tips for improving the overall customer communications platform in your company and is designed for executive, senior and mid-level managers.

  • Specific goals of this full-day session include:
  • Define the right and wrong ways to communicate
  • Examine the elements of strong proactive communication with a
  • Develop a “Customer-Centric” philosophy through operations
  • Examine practical applications of customer service as well as tips and ideas to become a better customer ambassador
  • Understand the traits of highly productive teams

Participants will learn:

  • New approaches and best practices for communicating with the customers
  • Increase their awareness of their own communication habits
  • Understand the importance of customer communication as a branding and
    positioning tool
  • Develop a system to enhance communications throughout all phases of a
  • Create an ‘no-surprise’ communications environment

Randy Nemchin works with clients in all construction sectors to improve company, team, and individual performance. With more than 20 years of experience in training, employee development, and process improvement, Nemchin applies his in-depth knowledge of human relations to enhance the overall success of organizations. His energetic classroom style, passion for the learning process and natural sense of humor all help him create an effective learning environment for participants.

FMI Communications

Effective Preconstruction Planning Webinar

The Building Trades Employers Association (BTEA) and Massachusetts Construction Advancement Program (MCAP) are proud to host this webinar with Stephane McShane of Maxim Consulting. Stephane will walk through the best practices of managing the preconstruction planning process. In this webinar, attendee will learn about everything they need to do in order to increase their chances of a successful project.

Prejob Planning Concepts include:
• Estimating Turnover Meeting
• Estimating Budget
• Planning Meeting
• Change Order Zero
• Operating Budget

MAXIM Webinar Registration Request




The Building Trades Employers Association (BTEA) and Massachusetts Construction Advancement Program (MCAP) are proud to host this webinar with Stephane McShane of Maxim Consulting.

Stephane will discuss how project managers are also project leaders. We will explore both management and leadership behaviors and explain how they are different. We will discuss what effective leadership looks like and how to lead more effectively.

Learning Objectives:
Learn why leadership is one of the two most critical factors in the effectiveness of a team or organization
Define what an effective model of leadership is
Understand the improvements needed in order to unleash the potential of your teams
Identify the difference between and leader and a dictator

Register Here

Project Communication

This seminar has been postponed until further notice.  If you have already registered, you will be notified of the new date once it is decided.

Kindly be advised that the Building Trades Employers’ Association (BTEA) and Massachusetts Construction Advancement Program (MCAP) will be holding an educational seminar featuring the well-known speaker Kevin Dougherty.

This program is designed to improve your project profitability. Project Communication will help contractors and their production teams take charge of projects and determine the most profitable way to proceed.

This program will help attendees understand the importance of establishing communication protocols, along with all the documentation needs and standards. This program will cover the importance of knowing what you own and how it will/can impact the job. We will take a unique look at how improving communication and team work between design, estimating, project management, and production can and will improve profitability.

This is a “hands” on program which will get the juices flowing and is applicable to anyone who is involved and has an impact of the projects profitability.


Lean Construction Jobsite Practices

This seminar has been postponed until further notice.  If you have already registered, you will be notified of the new date once it is decided.

Join Tom Richert, Principal of LeanProject for an seminar on how to best implement lean construction. This is the second of two lean workshops held by the BTEA and Tom Richert. This seminar is intended for project managers and operations staff who are interested in how to better implement lean principles into practice.

This workshop introduces several common lean practices trade contractors can apply on projects, regardless of whether the general contractor is using lean. These practices include the Last Planner® System, 5S organization, visual management, and balanced workflow planning.

These practices have been demonstrated to increase productivity and reduce the level of unplanned work and resulting risk. The day provides an awareness of how work is planned has a dramatic impact on the level of productivity in the field.


Financial Management w/ FMI

Financial management is a hallmark of great organizations. Collections, billing, cost management and ethical profit maximization are not the sole province of the controllers and CFO’s. In fact, all company and project team members of firm have a stake in strong financial management.

The session will demystify financial concepts and reporting methods to help project team members and other non-financial team members understand how a project is managed profitably. The session will also review how a job cost report is just one leg of an income statement for a firm.

The goals of this session include:

  • Understand the fundamentals of sound financial management, from
    the project to the firm
  • Create an instinct for being a “Business Manager”
  • Identify the controllable costs that “move the needle” for any firm
  • Understand how financial instruments are affected by job cost
    changes, change orders, labor productivity, cash collections, among
    other factors.

Participants will learn:

  • An understanding of the economics of productivity and financial management
  • An opportunity to examine best practices that drive productivity
  • How to develop critical implementation approaches

This course is intended for key field leaders and project managers who are
leading project teams and have responsibility for project results.



Gregg M. Schoppman, a principal with FMI, specializes in the areas of productivity and project management. He leads FMI’s project management consulting practice. He also heads the consulting management group of FMI’s Florida office.


Financial Management Registration

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